FAQ

We ship all across Canada, as well as across the contiguous US.

We currently do not ship outside of North America.

Orders over $75 CDN ship free within Canada.

Order over $75 USD ship free across the contiguous US.

Orders up to $75 CDN/USD are subject to discounted carrier shipping rates.

We offer local pick-up in Calgary at no charge. This option can be chosen at checkout, please contact us to arrange a convenient time at hello@zeusandzoey.com

We strive to ship orders within 24 - 48 hours after purchase. Orders received during weekends or holidays are typically shipped the next business day.

All Canadian orders are typically received within 2 to 5 business days after shipping.

All US orders are typically received witin 3 to 7 days after shipping.

You will be sent an email with tracking details once your order is dispatched.

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately, we do not offer a refund on opened or used products. Likewise, we do not accept returns for purchases made via our retail partners.

Check out Shipping & Returns for more details.

We currently do not offer a subscription program.

We are working towards offering this option in the future.

Zeus & Zoey accepts payment via Apple Pay, Google Pay, PayPal, Shopify Pay or credit/debit cards using Visa, Mastercard, Amex. We also accept e-transfer payments.

Absolutely!!  All of our treats and chews are single-ingredient and dehydrated at low temperatures to maximize nutrient density and retain their raw form. They are never cooked.

Absolutely!!  All of our treats and chews are biologically appropriate with zero fillers or preservatives, and are grain-free and gluten-free.

All treats and chews sold via ZeusandZoey.com have a minimum shelf life of 6 months.

Zeus & Zoey treats and chews are best stored in a cool dry place such as a kitchen cabinet or pantry.

Avoid storing Zeus & Zoey treats and chews in humid areas such as bathrooms, nearby washing machines/dryers

You can purchase gift cards online via our website. All gift cards can only be redeemed at ZeusandZoey.com. Please note that gift cards cannot be used for “Subscribe & Save” orders. Gift cards are non-refundable.

Yes, you can. Simply return to the product page, fill in the form and add to cart for each unique gift card.

No, you will only be charged the amount allocated to the gift card.

Yes, you can purchase a $10, $25, $50 or $100 value gift card. You can purchase multiple gift cards in one transaction if you’d like the value to be higher. See above for more information.

Unfortunately, the value of the gift card cannot be changed once the purchase is made.

Unfortunately, once the payment is made, a gift card purchase cannot be cancelled.

Gift cards are non-refundable. However, please contact hello@ZeusandZoey.com if you have any questions.

The gift card will be sent to you as soon as the purchase has been made.

Zeus & Zoey gift cards do not expire.

The Zeus & Zoey gift cards can only be used for online purchase at ZeusandZoey.com. The gift card cannot be used for in store purchases with our retailers.

Yes, Zeus & Zoey gift cards are a form of payment and are applied after a discount code has been applied to the shopping cart.

Step 1: Have your e-gift card email ready, with your voucher code.

Step 2: Add your products to cart at ZeusandZoey.com.

Step 3: Enter the voucher code from your gift card email at checkout.

Please note that gift cards cannot be used for “Subscribe & Save” orders.

No, the total value of the gift card will be used for your order.

For example, if the total order is $30, and you have a $25 gift card, you will be asked to pay the additional $5.

If your order is $20, and you have a$25 gift card, you will use $20 of the total value and $5 will remain to be used on your next online order.

We adhere to all industry best practices to ensure successful delivery of the Campfire Treats gift card via email. However, there is still a chance that the email will be treated as spam, or the recipient will not notice it in their inbox. If a spam filter is blocking our emails from getting to an inbox, the recipient’s email options will need to be modified so that our emails are not marked as spam.

Yes, we currently offer wholesale pricing to brick-and-mortar resellers located in Canada.

Check out Become a Reseller for further information.

We are always looking for new brick-and-mortar resellers located in Canada.

Check out Become a Reseller for further information.

All of our treats and chews are made in Calgary, Alberta, using only premium quality, certified meat. All ingredients are exclusively sourced from Canadian farms.

Check out Our Philosophy for more details.

No, all of our treats and chews are entirely free of any additives, chemicals, fillers or preservatives.

Check out Our Philosophy for more details.

All of our treats and chews are currently sold online

Would you like to buy Zeus & Zoey products at your preferred local pet supply store? Ask the owner / purchasing manager of the store to contact us.

For all media inquiries, please contact annaglas@zeusandzoey.com

We’d love to hear from you! Get in touch at hello@zeusandzoey.com